Terms of Service

Effective Date: 11/03/2026

Welcome to Rellancer Software Solution Pvt. Ltd. ("Rellancer", "Company", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of our website, software applications, Software-as-a-Service (SaaS) platform, APIs, mobile applications (where applicable), and related products and services (collectively, the "Services").

These Terms apply to all visitors, registered users, customers, merchants, business partners, and any other individuals or entities who access or use our Services.

By accessing, registering for, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.

1. Definitions

For the purposes of these Terms of Service, the following terms shall have the meanings set out below:

"Account" means a registered account created by a User to access or use the Services.

"Customer Data" means any data, information, documents, files, content, or other materials uploaded, stored, transmitted, or otherwise processed by a User through the Services.

"Services" means the website, Software-as-a-Service (SaaS) platform, software applications, APIs, mobile applications (where applicable), and any related products, features, or services provided by Rellancer.

"User", "you", or "your" means any individual, business, organisation, merchant, partner, or other entity that accesses or uses the Services.

"Subscription" means a paid or free plan that grants access to specific features or functionality of the Services, subject to these Terms.

"Content" means any text, images, graphics, audio, video, software, documentation, code, trademarks, logos, or other materials made available through the Services.

"Applicable Laws" means all applicable laws, regulations, rules, governmental orders, and legal requirements that govern the use of the Services.

"Business Day" means any day other than a Saturday, Sunday, or public holiday in the State of West Bengal, India.

2. About the Company

These Services are owned and operated by:

Rellancer Software Solution Pvt. Ltd.
101/2/2 Mosidhati Road,
P.O. P.S. Barasat,
North 24 Parganas,
Kolkata, West Bengal – 700124, India.

Rellancer Software Solution Pvt. Ltd. is a technology company that develops, owns, operates, and provides Software-as-a-Service (SaaS) solutions, digital platforms, software applications, APIs, and related technology services for individuals, businesses, merchants, partners, and enterprises.

The Company's portfolio includes products and platforms within the BDS Ecosystem, including, but not limited to:

BOBPEY – Digital Payment Platform
BOBSOP – Retail Tech Marketplace
BOBMART – Wholesale Marketplace
Battle of Brilliance – Skill-based Gaming Platform
BOB Delivery – Logistics Network

The Company may introduce, modify, discontinue, or expand its Services, products, or platforms from time to time. References to specific products or platforms in these Terms are illustrative and do not limit the scope of the Services offered by Rellancer.

3. Acceptance of Terms

By accessing, browsing, registering for an Account, subscribing to, or otherwise using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you are accessing or using the Services on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, the terms "you" and "your" shall refer to both you and the entity you represent.

If you do not agree to these Terms or do not have the legal authority to accept them on behalf of an entity, you must not access or use our Services.

Your continued access to or use of the Services constitutes your ongoing acceptance of these Terms, including any modifications made in accordance with Section 18 of these Terms.

4. Eligibility to Use the Services

To access or use our Services, you represent and warrant that:

You are at least 18 years of age or have otherwise reached the age of majority in your jurisdiction and are legally capable of entering into a binding agreement.

You have the legal authority to enter into these Terms and to comply with all applicable laws and regulations.

If you are accessing or using the Services on behalf of a business, organisation, or other legal entity, you have the authority to bind that entity to these Terms.

All information you provide to us is accurate, complete, and kept up to date.

Your use of the Services does not violate any applicable laws, regulations, contractual obligations, or the rights of any third party.

We reserve the right to refuse access to, suspend, or terminate the Services if we reasonably believe that you do not meet the eligibility requirements set out in these Terms or have provided false, misleading, or incomplete information.

5. User Accounts

Certain features of our Services may require you to create and maintain an Account.

When creating an Account, you agree to:

Provide accurate, complete, and current information during registration.
Keep your Account information updated at all times.
Maintain the confidentiality of your login credentials, including your username and password.
Be solely responsible for all activities that occur under your Account, whether or not authorized by you.
Notify Rellancer immediately if you become aware of any unauthorized access to or use of your Account or any other security breach.

You must not:

Share your Account credentials with any unauthorized person.
Impersonate another individual or entity.
Create an Account using false or misleading information.
Create multiple Accounts for fraudulent, abusive, or unlawful purposes.
Use another person's Account without their authorization.

Rellancer reserves the right to verify your identity, request additional information, suspend, restrict, or terminate your Account if we reasonably believe that:

The information provided is inaccurate, false, or misleading.
Your Account has been compromised.
Your use of the Services violates these Terms or applicable laws.
Your activities pose a security, legal, or operational risk to Rellancer, its users, or third parties.

You remain responsible for all activities carried out through your Account until it is closed or terminated in accordance with these Terms.

6. Subscription, Billing and Payment

Certain Services may be offered on a free, trial, subscription-based, usage-based, or one-time payment basis. The availability, features, pricing, and limitations of each plan will be described on our website or communicated separately.

By purchasing or subscribing to a paid Service, you agree to pay all applicable fees, charges, taxes, and other amounts associated with your selected plan.

A. Billing

Subscription fees are billed in advance on a recurring or one-time basis, depending on the selected plan.
All fees are payable in the currency specified at the time of purchase unless otherwise agreed in writing.
Applicable taxes, including Goods and Services Tax (GST), may be charged in accordance with applicable laws.

B. Payment

Payments must be made using the payment methods accepted by Rellancer or its authorised payment service providers.

You authorise us or our payment service providers to charge the applicable fees using your selected payment method.

If a payment cannot be successfully processed, we may suspend or restrict access to the applicable Services until payment is received.

C. Subscription Changes

You may upgrade, downgrade, or modify your subscription plan where such options are made available through the Services.

Changes to subscription plans may take effect immediately or at the beginning of the next billing cycle, depending on the nature of the change and the applicable pricing policy.

D. Cancellation

You may cancel your subscription at any time through your Account settings or by contacting our support team, unless otherwise specified in a separate agreement.

Cancellation will prevent future recurring charges but will not automatically entitle you to a refund for fees already paid, except where required by applicable law or expressly stated in our Refund and Cancellation Policy.

E. Non-Payment

We reserve the right to suspend, restrict, or terminate access to the Services if payment remains outstanding beyond the applicable due date.

Rellancer may charge interest, late fees, or recovery costs where permitted by applicable law or any separate agreement between the parties.

F. Pricing Changes

We reserve the right to modify our pricing, subscription plans, or billing terms from time to time.

Where required, we will provide reasonable prior notice before such changes become effective. Continued use of the applicable Services after the effective date of the revised pricing constitutes acceptance of the updated pricing.

7. Use of the Services

Subject to your compliance with these Terms and the payment of any applicable fees, Rellancer grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Services solely for your internal business or personal purposes, as applicable.

You agree to use the Services only in accordance with these Terms, applicable laws, and any documentation or guidelines provided by Rellancer.

You shall not:

Use the Services for any unlawful, fraudulent, or unauthorised purpose.
Access or use the Services in any manner that could damage, disable, overburden, or impair the functionality or security of the Services.
Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, underlying algorithms, or proprietary technology of the Services, except to the extent expressly permitted by applicable law.
Copy, modify, distribute, sell, lease, sublicense, or create derivative works based on the Services without the prior written consent of Rellancer.
Circumvent, disable, or interfere with any security features, authentication mechanisms, or access controls implemented within the Services.
Use automated tools, bots, scripts, crawlers, or similar technologies to access or interact with the Services in a manner that exceeds reasonable usage or is not expressly authorised by Rellancer.
Use the Services in a manner that infringes the intellectual property rights, privacy rights, or other legal rights of Rellancer or any third party.

Rellancer reserves the right to monitor the use of the Services to ensure compliance with these Terms, maintain platform security, improve service quality, and comply with applicable legal obligations. Such monitoring will be carried out in accordance with our Privacy Policy and applicable laws.

Nothing in these Terms grants you ownership of, or any rights in, the Services other than the limited licence expressly granted under this Section.

8. Acceptable Use

You agree to use the Services responsibly, lawfully, and in a manner that does not interfere with the rights of others or the operation, security, or integrity of the Services.

You must not use the Services to:

Violate any applicable laws, regulations, or third-party rights.
Upload, transmit, store, or distribute any content that is unlawful, defamatory, abusive, obscene, fraudulent, misleading, or otherwise objectionable.
Upload or distribute viruses, malware, ransomware, spyware, or any other malicious code or harmful technology.
Attempt to gain unauthorised access to any account, system, network, database, API, or infrastructure connected with the Services.
Interfere with, disrupt, overload, or impair the performance, security, or availability of the Services.
Circumvent, disable, or bypass any security measures, authentication mechanisms, or usage restrictions implemented by Rellancer.
Use the Services to send unsolicited communications, spam, phishing messages, or other deceptive communications.
Infringe or misappropriate the intellectual property rights, privacy rights, confidentiality, or other legal rights of Rellancer or any third party.
Upload or process content that you do not have the legal right or necessary permissions to use.

You must not use the Services for any activity that could damage the reputation, infrastructure, or legitimate business interests of Rellancer.

You are solely responsible for all content, data, and materials that you upload, submit, transmit, or otherwise process through the Services and for ensuring that your use of the Services complies with these Terms and all applicable laws.

Rellancer reserves the right, at its sole discretion, to investigate suspected violations of this Section and to suspend, restrict, remove content, or terminate access to the Services where it reasonably believes that a violation has occurred or where such action is necessary to protect the Services, other users, or comply with applicable legal obligations.

9. Customer Data

You retain all rights, title, and ownership in and to the Customer Data that you upload, submit, store, transmit, or otherwise process through the Services.

By using the Services, you grant Rellancer a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, reproduce, and otherwise use your Customer Data solely to:

Provide, operate, and maintain the Services.
Authenticate users and facilitate access to the Services.
Process transactions and perform requested operations.
Provide customer support and technical assistance.
Maintain security, monitor performance, and prevent fraud or abuse.
Comply with applicable legal or regulatory obligations.
Improve the functionality, reliability, and security of the Services, provided that any analytics or reporting does not identify you or disclose your confidential information except as permitted by applicable law.

You represent and warrant that:

You own or have obtained all necessary rights, permissions, and authorisations to upload and process Customer Data through the Services.

Your Customer Data does not infringe the intellectual property rights, privacy rights, confidentiality obligations, or other legal rights of any third party.

Your use of the Services and Customer Data complies with all applicable laws and regulations.

You are solely responsible for the accuracy, quality, legality, integrity, and content of your Customer Data.

Rellancer does not claim ownership of your Customer Data. Except as required to provide the Services, comply with legal obligations, or as otherwise permitted under these Terms or our Privacy Policy, we will not access, disclose, or use your Customer Data without your authorisation.

While Rellancer implements reasonable measures to protect Customer Data, you are responsible for maintaining appropriate backups of your important data unless a separate written agreement expressly provides for backup or disaster recovery services.

10. Intellectual Property Rights

The Services, including all software, source code, object code, APIs, databases, user interfaces, designs, layouts, graphics, logos, trademarks, trade names, documentation, content, and all related technology and intellectual property rights, are owned by or licensed to Rellancer Software Solution Pvt. Ltd. and are protected under applicable intellectual property laws.

Except for the limited licence expressly granted under these Terms, nothing in these Terms shall be construed as transferring or granting any ownership rights, title, or interest in the Services or any intellectual property of Rellancer.

You shall not, without the prior written consent of Rellancer:

Copy, reproduce, modify, adapt, translate, or create derivative works of the Services or any part thereof. Sell, lease, license, sublicense, distribute, assign, or commercially exploit the Services or any associated intellectual property. Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, algorithms, or underlying technology of the Services, except to the extent expressly permitted by applicable law. Remove, alter, or obscure any copyright, trademark, proprietary notice, or other intellectual property notice contained within the Services.

Any feedback, suggestions, ideas, recommendations, or enhancement requests you voluntarily provide regarding the Services may be used by Rellancer without restriction or obligation to compensate you. You hereby grant Rellancer a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, incorporate, and otherwise exploit such feedback for the purpose of improving or developing its Services.

Nothing in this Section affects your ownership of Customer Data, which shall remain subject to the provisions of Section 9 (Customer Data).

11. Third-Party Services and Integrations

The Services may integrate with, rely upon, or provide access to third-party products, services, software, APIs, websites, or platforms ("Third-Party Services") to enhance the functionality and performance of the Services.

Such Third-Party Services may include, but are not limited to:

Hosting and infrastructure services.
Payment gateways and payment processing services.
Identity verification and authentication services.
Email, messaging, and communication services.
Analytics and performance monitoring tools.
Security, fraud detection, and compliance services.
Other software or technology providers that support the operation of the Services.

Your use of any Third-Party Services may be subject to the separate terms, conditions, and privacy policies of the respective third-party providers. Rellancer does not own or control such Third-Party Services and is not responsible for their availability, content, functionality, security, or privacy practices.

Rellancer may modify, replace, suspend, or discontinue integrations with any Third-Party Services at any time where reasonably necessary for operational, security, technical, commercial, or legal reasons.

To the fullest extent permitted by applicable law, Rellancer shall not be liable for any loss, damage, interruption, delay, or claim arising from or relating to your use of, or reliance upon, any Third-Party Services.

12. Service Availability and Maintenance

Rellancer will use commercially reasonable efforts to make the Services available and operational. However, we do not guarantee that the Services will be uninterrupted, error-free, secure, or available at all times.

The Services may be temporarily unavailable due to:

Scheduled maintenance or system upgrades.
Emergency maintenance or security updates.
Hardware, software, network, or telecommunications failures.
Third-party service interruptions.
Events beyond our reasonable control, including force majeure events.

Rellancer reserves the right to modify, update, suspend, discontinue, or replace any part of the Services, including features, functionality, integrations, or content, at any time where reasonably necessary for operational, technical, security, commercial, or legal reasons.

Where reasonably practicable, we will endeavour to provide advance notice of scheduled maintenance or material service interruptions through the Services, email, or other appropriate communication channels. However, emergency maintenance may be performed without prior notice where necessary to protect the security, stability, or integrity of the Services.

To the fullest extent permitted by applicable law, Rellancer shall not be liable for any loss, damage, delay, or interruption resulting from scheduled maintenance, emergency maintenance, system failures, third-party service disruptions, or circumstances beyond our reasonable control.

13. Suspension and Termination

A. Suspension of Services

Rellancer may, at its sole discretion, suspend or restrict your access to all or part of the Services, with or without prior notice, if we reasonably believe that:

You have violated these Terms or any applicable policies.
Your use of the Services poses a security, legal, operational, or reputational risk to Rellancer, its users, or any third party.
Your Account has been compromised or is being used in an unauthorised manner.
Payment for any paid Services remains overdue.

Suspension is required to comply with applicable laws, court orders, or requests from competent authorities.

B. Termination by You

You may terminate your Account or discontinue your use of the Services at any time by following the account closure procedures provided within the Services or by contacting our support team.

Termination of your Account does not relieve you of any outstanding payment obligations incurred before the effective date of termination.

C. Termination by Rellancer

Rellancer may terminate your Account or these Terms immediately, with or without notice, if:

You materially breach these Terms.
You engage in fraudulent, unlawful, or abusive activities.
Continued access to the Services may expose Rellancer, its users, or third parties to legal, security, or operational risks.
We discontinue the relevant Service or are otherwise required to do so by applicable law.

D. Effect of Termination

Upon suspension or termination:

Your right to access and use the affected Services will immediately cease.
Rellancer may disable or delete your Account in accordance with our Privacy Policy and Data Retention practices.
Any outstanding fees or payment obligations shall remain payable.

Provisions of these Terms that by their nature are intended to survive termination, including those relating to intellectual property, payment obligations, limitation of liability, indemnification, governing law, dispute resolution, and any accrued rights or obligations, shall continue to remain in full force and effect.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis, without any warranties, representations, or guarantees of any kind, whether express, implied, statutory, or otherwise.

Rellancer does not warrant or represent that:

The Services will be uninterrupted, error-free, or available at all times.
The Services will meet your specific requirements or expectations.
Any defects, errors, or vulnerabilities will be corrected within a particular timeframe.
The Services or any content made available through the Services will be free from viruses, malware, or other harmful components.
The results obtained from using the Services will be accurate, complete, reliable, or suitable for any particular purpose.

You acknowledge that your use of the Services is at your own risk and that you are solely responsible for determining whether the Services are suitable for your intended purposes.

Except as expressly stated in these Terms or required by applicable law, Rellancer disclaims all warranties, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and any warranties arising from a course of dealing, usage, or trade practice.

Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Rellancer Software Solution Pvt. Ltd., its directors, officers, employees, affiliates, licensors, partners, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including, without limitation, loss of profits, loss of revenue, loss of business opportunities, loss of goodwill, loss of data, business interruption, or any other intangible losses arising out of or relating to:

Your access to or use of, or inability to access or use, the Services.
Any interruption, suspension, modification, or discontinuation of the Services.
Errors, inaccuracies, omissions, or delays in the Services.
Any unauthorised access to, use of, or alteration of your Account or Customer Data.
The acts, omissions, products, or services of any third-party providers or integrations.
Your reliance on any information, content, or materials made available through the Services.

To the maximum extent permitted by applicable law, the aggregate liability of Rellancer arising out of or relating to these Terms or the Services shall not exceed the total amount of fees actually paid by you to Rellancer for the Services during the twelve (12) months immediately preceding the event giving rise to the claim. If you have not paid any fees for the Services, Rellancer's total liability shall not exceed INR 1,000.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence (where such limitation is prohibited by law), death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Rellancer Software Solution Pvt. Ltd., its directors, officers, employees, affiliates, licensors, partners, and service providers from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and expenses) arising out of or relating to:

Your access to or use of the Services.
Your violation of these Terms or any applicable policies.
Your violation of any applicable law or regulation.
Any Customer Data, content, or materials uploaded, submitted, stored, transmitted, or otherwise processed by you through the Services.
Your infringement or alleged infringement of any intellectual property rights, privacy rights, confidentiality obligations, or other legal rights of any third party.
Any fraudulent, negligent, or unlawful act or omission committed by you or any person using your Account.

Rellancer reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you. In such cases, you agree to cooperate fully with Rellancer in the defence or settlement of such claims.

Nothing in this Section limits any other rights or remedies available to Rellancer under these Terms, applicable law, or equity.

17. Changes to the Terms

Rellancer reserves the right to modify, amend, update, or replace these Terms of Service at any time to reflect changes in our Services, business operations, legal or regulatory requirements, technology, or other legitimate business needs.

When we make changes, we will update the Effective Date at the beginning of these Terms. Where required by applicable law or where the changes are material, we may also notify users through our website, the Services, email, or other appropriate communication channels.

Unless otherwise stated, the updated Terms will become effective on the revised Effective Date.

Your continued access to or use of the Services after the updated Terms become effective constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must discontinue your use of the Services.

18. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

The parties agree to make reasonable efforts to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services through good-faith discussions before initiating formal legal proceedings.

If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal, India.

Nothing in these Terms shall prevent either party from seeking interim, injunctive, or other equitable relief from any court of competent jurisdiction where such relief is necessary to protect its rights or interests.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any additional agreements or policies expressly incorporated by reference, constitute the entire agreement between you and Rellancer Software Solution Pvt. Ltd. regarding your access to and use of the Services.

These Terms supersede all prior or contemporaneous communications, representations, understandings, or agreements, whether oral or written, relating to the Services.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

20. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service or the Services, please contact us using the details below:

Rellancer Software Solution Pvt. Ltd.

101/2/2 Mosidhati Road,

P.O. P.S. Barasat,

North 24 Parganas,

Kolkata, West Bengal – 700124, India.

Email: info@rellancer.com

Website: https://rellancer.com

We will make reasonable efforts to respond to your enquiry within a reasonable timeframe.

21. Force Majeure

Rellancer shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, civil unrest, labour disputes, internet or telecommunications failures, cyberattacks, pandemics, epidemics, power failures, or failures of third-party infrastructure providers.

Contact Info